At Norcros, sustainability is at the centre of our strategy. We aim to manage our societal and environmental impact by conducting business to the highest standards as well as using resources more efficiently.

We have a history of environmental and social leadership. We also recognise that there are meaningful opportunities to accelerate our contribution to the environment and society. We are increasingly designing and supplying sustainable products that not only create commercial returns but also reduce our suppliers and customers carbon footprints, energy and water consumption and bills. Our products have a relatively low but increasing level of recycled material, as we take a more circular approach to what we do. We pride ourselves on reducing our operational environmental impact through energy saving, recycling and waste management schemes. We also play an active role in our communities.

The business has reviewed our ESG strategy, focusing on eight key issues that are highlighted in our ESG Management Information (MI) Framework. A key component in the framework is our Net Zero Transition Plan, including setting carbon emission reduction targets for the first time.

Achievements and priorities

Achievements since our last Annual Report include:

  • Development of a new ESG strategy and KPIs. We have identified eight priority themes, each with a Norcros ambition and a series of KPIs. This is already helping us to align our business behind our ESG priorities. Our Sustainability Report is aligned to these eight priority themes.
  • We have developed our Net Zero Transition Plan. We have set a target of achieving net zero by 2040.
  • We have set carbon emissions targets. In addition to our Net Zero target, we have set interim targets for scope 1 and 2 and scope 3 carbon emissions for 2028. We have developed our end-to-end carbon footprint methodology, which includes a full scope 3 analysis for years ended March 2022 and March 2023. We have set targets in line with the approach outlined by SBTi.
  • The business has started the process of validating our science-based emissions targets. We have signed a commitment letter to join the Science Based Targets initiative (SBTi) indicating that we will work to set a science-based emission reduction target aligned with the SBTi’s target-setting criteria. We will work with the SBTi to validate our targets.
  • We continue to invest in carbon reduction initiatives and minimise our environmental impact across our portfolio of businesses. Recent examples include Triton reducing gas consumption by c25% on the previous year, saving c50 tCO2e, following the installation of a Heat Recovery and Ventilation system in January 2022. Johnson Tiles UK was awarded the “Decarbonisation in Action: Deeper Decarbonisation” award for “Paving the Way to a Sustainable Future with Barratt Zed House” project and introduced Environmental Product Declaration certificates for all products manufactured in the UK. Our Triton, Vado and Abode businesses have achieved Carbon Neutral status. Grant Westfield has achieved certification of their Environmental Management system to the ISO 14001 standard and are contributing to the circular economy with all post production being converted into biomass fuel. These specific examples provide a flavour of an authentic and broader programme covering carefully identified areas where we can make a meaningful difference, including packaging, plastics and fuel.
  • We have created the new role of Chief People Officer and started the process of developing a Group people strategy. Recognising the critical importance of our team, especially in our decentralised business model, we have decided to improve the co-ordination of our talent, D&I, and wellbeing programmes in line with the Talent & Workforce Development and Diversity & Inclusion themes in our updated ESG strategy.
  • We continue to make progress on enhancing our supply chain practices. We have historically strong and long serving partners who are working with us as we continue to develop our ESG strategy and related policies. A Group Supply Chain Policy will follow in 2023/24. Of note this year, Johnson Tiles UK achieved Gold status at the Supply Chain Sustainability School and became the first tile factory in the world to achieve BES6001 (Responsible Sourcing in Construction) certification.
  • We continue to innovate in the development of low carbon products. Our businesses and products have a strong leaning to energy and water meaning that we play an increasingly meaningful role developing products that reduce and re-cycle. Triton’s Enrich Electrical Shower received the Screwfix ‘Most Sustainable Product’ award.
  • Embedding our ESG strategy across the Norcros Decentralised Business Model. A group wide ESG Forum, co-ordinated from the centre, has met on a monthly basis to share best practice and help us develop our baseline scope 1, 2 and 3 emissions, set our science-based targets and develop our Net Zero Transition plan. We have also updated our capital allocation criteria to make ESG impact a key factor as we prioritise new investments or expenditure, with the electrification of our vehicles being one such example.
  • We have reported against the recommendations of the Task Force on Climate-related Financial Disclosures (TCFD) recommendations for the second time, building on our disclosure from 2022 and expanding on our risks and opportunities identified.
  • 38% of the Group’s electricity consumption came from renewable sources.

Achievements and priorities

Looking forward, our ESG priorities are to:

  • Continue to embed our ESG strategy across our organisation, further developing our ESG Forum, monitoring our ESG themes & KPIs and continuing to make our ESG themes a priority in our strategic and operational decision making;
  • Continue to deliver the programme of initiatives we have undertaken across our business units to support their staff and their communities. This covers activities across all eight of our priority ESG themes that cut across Environmental, Social and Governance impacts;
  • Further develop our Net Zero Plan. This involves publication of our net zero transition plan aligned to the Transition Plan Taskforce (TPT) draft standards. We will also continue to deliver on the detailed underpinning initiatives that drive carbon reduction across our business;
  • Keep the KPIs reported in our MI Framework under review as we measure and monitor them in the first year. We will specifically review the coverage of some of the KPIs we have implemented across our Group including revenue from low carbon products, waste data and percentage of packaging used from recycled materials;
  • Continue to focus on sustainability as part of our new product development programmes, looking to increase the development of low carbon products to meet consumer demands;
  • Report against CDP for the first time; and
  • Keep asking new questions and stretching ourselves as we continuously develop our key ESG themes.

Safety first
Our Group Health and Safety Policy is driven from the top of the organisation with the Board having ultimate responsibility. The policy, which covers all employees, sets out our commitment to create, maintain and continuously improve a safe and healthy working environment for employees, contractors and visitors. Our working environment is designed to prevent occupational accidents and illnesses. We monitor key health and safety KPIs at operational Board and management meetings.

Six of our business units, covering 54% of turnover, are externally certified to the Health and Safety Management System ISO 45001 standard and we are looking to expand this coverage across the Group.

Many of our employees have access to online health and safety training, which provides a range of training modules as required. In addition, where hands-on or specialist training is required, we use regular “toolbox talks” and provide more specific training where this is identified as being necessary.

Safety performance
We have a proud track record of safety performance, and we are starting to report on this as part of our ESG annual report. There were no fatalities recorded in the year (2022: nil) and there have been no fatalities recorded over the last decade when the current executive team have been in post. We record Accident Incidence Rate (AIR) monthly for each location and for the whole Group; this includes all reported accidents, however minor. We recorded a total of 18 serious reportable accidents in 2023 (2022: five, 2021: four).

Health and wellbeing
We treat everyone with respect and encourage them to be themselves. We promote employee wellbeing and reduce stress through several initiatives and support mechanisms. Support is provided to all UK and Ireland employees through our Employee Assistance Programme that extends to all aspects of wellbeing, including free access to various independent support helplines (e.g. stress, health, lifestyle, etc.). Across the Group, we have various other health and wellbeing initiatives which aim to improve the mental wellness of our teams. These include additional “wellness” days off, on-site welfare facilities and mental health first aid training.


Merlyn’s Gut Health Day

Dr Annmarie Eustace Ryan visited Merlyn head office and gave a fascinating talk about the vital importance of gut health and gave insight into the relationship between good gut health, feeling well and preventable illnesses.

Annmarie is a Gut Health Expert and a Consultant Gastroenterologist at Tipperary University Hospital and author of the children’s book, Bug of War written to explain to children and parents why eating certain foods and avoiding certain foods is the best way to feel well and to prevent illness.










Norcros SA

Norcros South Africa’s Wellness Centre

Norcros SA runs a well-established Wellness Programme with an on-site Wellness Centre at the Olifantsfontein site, providing primary healthcare, occupational health, and professional wellness programmes and support.

The centre can dispense chronic illness and HIV medication and it is also partnered with Reality Wellness to provide professional counselling and support to staff on issues such as health, financial, psychological, trauma, substance abuse and more. The families of employees are also encouraged to make use of these support services.

Workforce engagement
We engage with employees across the Group through our divisional structure. This ensures that all communication and engagement is appropriate to each business and location. We have a very effective approach to cascading information about business changes, key issues and business performance updates through the organisation using a variety of channels including the line management structure, emails and Microsoft Teams calls.

The Board stays in touch with employees via regular meetings with divisional management and site visits to its operations, as well as regular reports on employee matters. This area of focus is led by Alison Littley as the designated Non-executive Director for workforce engagement, together with the executive team. In the course of the year Alison Littley on behalf of the Board had direct engagement with representative groups from six of our businesses, and more such meetings have and will take place in the current financial year.

Talent and career management
All of our businesses have staff training programmes that are suitable for the development of appropriate technical and people skills. We are committed to education and career development, and for those in senior leadership roles, coaching and mentoring have been offered alongside the opportunity to attend courses or other developmental activities. Coaching and mentoring is focused on the individual’s unique work challenges and opportunities as well as on the individual’s personal style and behaviour. We acknowledge that the world of work is changing for many, and we commit to staying relevant in our approach to careers and talent development.

We implemented our learning platform Flick in 2021 and we have continued to embed this across the business over the last year. Flick is an online awareness training platform covering three mandated training modules on Anti-Bribery and Corruption, Information Security and GDPR. There are a range of other training modules such as Cyber Security and Equality and Diversity that are also available to the Group’s UK employees.

Diversity and inclusiveness
We believe that a diverse and inclusive organisation promotes greater innovation and more effective decision making. Our Code of Ethics and Standards of Business Conduct sets out our overall approach, in which all employees are encouraged to advance within the Group and have equal opportunities to do so subject to their possessing the necessary skills and aptitudes. The Board is committed to gender equality and is satisfied that there is no pay inequality at Norcros, where men and women are paid equally for equal work.

Norcros is committed to not discriminating in the employment of any person due to race, colour, national origin, family responsibility, trade union membership, sex or gender identity, sexual orientation, age, religion or belief, disability status or any other category protected under applicable legislation in any jurisdiction in which it operates. This commitment applies to all personnel actions including hiring, promotion, termination, transfer and compensation/benefits. We maintain external independent whistleblowing reporting lines where employees can report any concerns they may have in respect of discrimination confidentially and anonymously should they wish to.

In the event of existing employees becoming disabled, every effort is made to ensure that their employment with the Group continues, and that appropriate training is arranged. It is the policy of the Group that the training, career development and promotion of disabled persons should, as far as possible, be identical to that of an able-bodied person.

Gender diversity statistics1

  1. Table outlines senior manager and employee numbers and gender split as required under the Companies Act. Senior manager is defined in line with the Companies Act as a person who — (a) has responsibility for planning, directing or controlling the activities of the Company, or a strategically significant part of the Company, and (b) is an employee of the Company. These figures are accurate as of 31 March 2023.
  2. Total employee figures include Senior Management and Directors as of 31 March 2023.


Norcros SA

Investing in the future generation of skilled artisans

Norcros SA’s social commitment is reflected in its recent partnership with the Steel and Engineering Industries Federation of Southern Africa (SEIFSA) to launch the Youth in Engineering apprenticeship programme. Launched in August last year, the scheme saw 20 apprentices from 6,000 applicants launch their careers as artisans. It is a three-year course that requires learners to fulfil each year’s training criteria before progressing to the next academic year.

Each apprentice will have the opportunity to work at either the TAL or the Johnson Tiles plant at Olifantsfontein for three months, where they can apply their skills and gain practical experience. The ultimate goal of the programme is to train and help learners achieve their Red Seal artisan trade certification, which is proof that they have met the national standard in their trade.






Double honours in customer service and bathroom supply awards

For the third time, Merlyn’s customer care team was awarded the highly coveted Team of the Year at the Irish Customer Contact & Shared Services Awards 2020. The company also won the National Buying Group (NBG) Supplier of the Year in the Plumbing, Heating & Showrooms category for the third year in a row.

The awards recognise the accomplishments of key individuals, team and brands within the contact centre industry, in sales, customer service and technical support.

“Our people are key to our success as a business. Merlyn staff have won praise for their focus on its customers throughout the pandemic, achieving high customer satisfaction levels, despite managing double the contact volumes.”






Training on tap

Technology is constantly changing, not least in the plumbing industry, with new trends such as the digital shower revolution seeing more and more installers returning to the classroom to get up to speed.

In 2019, Triton Showers trained more than 100 installers at its specialist facility in Warwickshire and visited a further 500 at colleges across the UK. Triton provides two-day courses covering electric, mixer and power showers.

Paul Rowley, Approvals & Training Manager, said: “In order to ensure all installers are able to access valuable resources, we want to be able to share information in a number of different ways. This includes producing video content and advice led pieces in the trade press and communicating in person. “We have found that the most effective way to build knowledge is to meet face to face with trade professionals.

This is why we place such importance on attending key exhibitions like Installer 2019. It gives us the chance to meet new people so we can boost awareness of our products and key technology. During such events, we can gain a better understanding of where plumbers need more support. “Our training doesn’t stop with qualified professionals though; helping apprentices to learn the plumbing essentials is also a key focus. We work closely with colleges across the UK to help educate the next generation, giving them hands-on practical experience.”



Merlyn supports #WalkAMileInMay campaign

Almost half of UK women don’t regularly check for early signs of breast cancer, even though we know that early detection can make all the difference to the fight against this disease. Merlyn’s campaign with the Pink Ribbon Foundation urges women to use precious time behind the shower screen to check for early warning signs. In fact it is the most common place that women pick up on any changes to their bodies. That’s why the partnership with Merlyn, which was launched back in 2019 to support the Pink Ribbon Foundation, is such a vital one.

Merlyn is currently supporting the #WalkAMileInMay campaign with Merlyn donating £3,100 to get each employee started by sponsoring one mile per day for them. Employees and the local community are getting involved, with Lisa Allen from the Pink Ribbon Foundation arriving at Merlyn’s offices in Kilkenny to kick off the campaign.




Norcros SA

Norcros SA says YES

Norcros SA is proud to participate in the ground-breaking, life-changing Youth Employment Service (YES). YES is a joint project between the private sector and government to assist young, previously disadvantaged South Africans to gain work experience through meaningful employment placements.

Norcros SA, through a number of employment and outreach programmes, already recognises and supports the local community; therefore, its engagement with the YES programme fits well with this framework and will see 65 young people employed by Norcros SA for a period of 12 months across all four of its businesses.

Community partnerships
Our commitment to the society in which we operate is deep. Every Group business has programmes of social engagement, including many charitable activities, and will have a positive impact on the local communities in which they operate. We empower our businesses to support local charities and community projects, and provide local employment. Given our decentralised structure, business units in the Group are encouraged to become involved in and support local initiatives where possible. The Executive Management of the Group supports this commitment to our society and reviews each business’ activities monthly.



continues Coventry canal clean-up with help from local school

Triton Showers has continued its collaboration with the Canal & River Trust by organising and holding a second “Canal Clean-up” event, which took place in September 2022.

Joined by students and teachers from Oak Wood School, ten volunteers from Triton spent a day cleaning up a 1km stretch of water that runs along the side of the manufacturer’s headquarters.

The event, which Triton has pledged to carry out at least six times each year, saw employees support the local community by clearing the canal and surrounding area of litter, painting over graffiti and repairing fences.








Making a difference with its packaging

4GoodPPE, the COVID-19 relief charity, creates environmentally friendly eye visors using biodegradable acetate and MDF frames, which are then distributed to healthcare workers, shops and groups within the local community.

Croydex understands the importance of giving back to the local community and wanted to make sure it assisted wherever it could. It has been able to provide the charity with re-usable packaging to help it make and distribute boxes of visors to those struggling to obtain PPE.








Committed to a food bank initiative

Triton has donated much needed supplies to The Trussell Trust Nuneaton Foodbank, marking the beginning of a long-term commitment to supporting families in its local community.

The Trussell Trust has been running since 2013, supporting a nationwide network of food banks to provide emergency food for people dealing with poverty throughout the UK.

Triton’s initiative, which was developed by its employees, involved the team coming together to donate more than 226kg of food, toiletries and toys.







Tile Africa

Going beyond toilets for Eastern Cape school

As part of its commitment to support the government’s SAFE initiative, Tile Africa, a division of Norcros South Africa, over the last two years, has been working to upgrade school bathroom facilities for students at needy schools.Most recently Tile Africa assisted Nokwazi Junior Secondary School with new toilets for its learners. This is the first of five schools that the company has pledged to assist with providing bathroom facilities.

The Nokwazi School had no pre-existing bathrooms for its approximately 350 students. Located in rural Ladyfrere, Eastern Cape, the project presented some unique challenges, foremost being the fact there was no running water at the school. A two-fold approach was applied to solve this.Once construction was complete, Enviro-loo were contracted to deliver a sustainable waste management solution, the urinals and toilets operated on dry sanitation systems using sun and wind to transform human waste into a safe, stabilised material without the use of water, electricity or chemicals. For the basins, Tile Africa drilled a borehole in order to provide running water for the children.House of Plumbing, also a division of Norcros South Africa, supplied resin-based basins for the project, which are extremely strong and will not crack or chip, as traditional porcelainware can.

Norcros SA noticed that there was no formal kitchen space for school meals, so the team decided to go the extra mile and convert a storage container into a kitchen, with running water piped into the sinks from the new borehole. It trained community members in Ladyfrere on how to tile, in order to uplift their skills, and to enable future maintenance and repairs of the facilities. A supply of spare tiles and adhesives were left at the school for this purpose. Finally, a cleaner was also hired for the first three months and the division plans to return to the school by the end of the year to provide toiletries for the students.


Johnson Tiles

Johnson Tiles contributes to the Donna Louise Hospice

The Donna Louise Hospice for children and young people provides a lifeline to hundreds of families across Staffordshire and South Cheshire who are facing every parent’s worst nightmare, the heartbreaking knowledge that they will almost certainly outlive their child.

April saw the completion of a striking vibrant blue butterfly sculpture in Trentham Gardens, Stoke on Trent, crafted by Johnson Tiles and Wade Ceramics.

Each butterfly is unique and has been crafted by Johnson Tiles, also the maker of the poppies for the internationally acclaimed Tower of London art installation. The butterflies were then glazed and finished by Wade Ceramics in Stoke on Trent. The project, which featured a total of 5,000 ceramic butterflies, was opened in May 2019 with the help of more than 30 businesses, which pledged their support.






Vado Velo raises £75,000 for charity

The inaugural Vado Velo has raised a staggering £75,000 for charity after members of the KBB industry embarked on a gruelling 240-mile cycle ride through Northern France.Raising money for the African Children’s Fund (ACF), 38cyclists were challenged to a three-day voyage from Calais to Reims, via Arras and St Quentin. All participants were tasked with raising up to £2,250 each, with all funds to be donated to the ACF’s Kenyan Schools Programme to aid six schools located around Thika, a small town near Nairobi, Kenya.Departing Calais on 6 September 2019, cyclists travelled approximately 80 miles per day for three days, experiencing steep inclines, multiple punctures and various tyre replacements. To compensate for such arduous challenges, cyclists were treated to breath-taking landscapes, cultural land marks and well-deserved hospitality, courtesy of CCDGlobal Events.

Aiming initially to raise £55,000 for the ACF, the Vado Velo smashed its target sum, leaving the event organisers from the Vado sales team delighted at the event’s debut success.





#justareminder campaign with The Pink Ribbon Foundation

Merlyn, the UK’s leading shower enclosure company, is delighted to be working with renowned breast cancer charity The Pink Ribbon Foundation in a partnership set to raise funds and awareness that will ultimately save lives.Keen to harness the positive power that a daily shower can have in our lives, Merlyn is initiating the campaign called “#justareminder…”, a simple, stickered prompt of the instantly recognisable Pink Ribbon symbol displayed on enclosures, accompanied by point of sale material and information in Merlyn’s bid to get the message across. Merlyn are also supporting The Pink Ribbon Foundation financially by organising and taking part in a series of fundraising events.







Norcros SA

Norcros SA – celebrating success

Our colleagues are fundamental to the successful delivery of our strategy and, as such, Norcros SA has partnered with the Gordon Institute of Business Science (GIBS) on a programme for management development for staff across the different divisions in South Africa. The aim of this 12-month programme is to develop colleagues so that they have a better understanding of the current and future global economic and social environment, and to develop their leadership and management skills in an ever-changing environment.

Care for the environment and sustainability are at the forefront of all our activities and products. The Board recognises that the Group’s activities do have an impact on the environment. We seek to manufacture all our products in a sustainable way and many of the products themselves contain environmental features – for example, our taps and showers encourage water and energy saving and our tiles and adhesives use recycled products where appropriate.

Environmental impact
Norcros is committed to minimising this impact by continually improving its efficiency in terms of energy, water and material consumption. One particular area of focus across the Group has been taking steps to reduce plastics, particularly packaging. We also have rigorous programmes to seek to ensure compliance with all environmental legislation and requirements relating to our operations and our products.

Energy efficiency
The Group aims to minimise its carbon footprint. Whilst there has been a significant decrease in overall emissions compared to last year, this has to be considered in the context of the impacts of the COVID-19 pandemic, which reduced the Group’s energy consumption markedly, particularly in the early months of the year. In the context of the overall growth in the activities of the Group, relative to revenue, emissions have fallen by 24.9% year on year. Examples of the principal measures taken to improve energy efficiency are given on this page, and also include the introduction of electric vehicles and the promotion of the energy-saving benefits of our products.



achieves Carbon Neutral status through Planet Mark

In March 2022 Abode achieved the Planet Mark Carbon Neutrality Certification. Abode’s achievement of Carbon Neutral status is the first stepping stone on the journey towards net zero carbon and in November 2022, Abode invested in the installation of solar panels at its Barnsley head office. The installation consisted of 125 solar photovoltaic panels with a combined output of 50kWh. These PV panels should generate enough electricity for all of Abode’s current site requirements and Abode will also benefit from being able to sell the excess energy generated in the summer months back to the grid.

Further improvements Abode has made throughout the year include all office lighting being converted to LED and sensor installations to reduce the usage of electric lighting. To support Abode’s target of electrification of the company fleet, there are also plans to install further EV charging points which will benefit from energy generated from the solar panel installation.




Johnson Tiles UK

“Green policy” for the last 20 years

For the last 20 years, Johnson Tiles has had a continuous “green policy” with pioneering initiatives. Every aspect of the business is subject to a strict environmental policy, which also includes its suppliers.

Each year, Johnson Tiles recycles 14,000 tonnes of ceramic waste, grinding it and then adding it to the standard ceramic materials, to create a new tile body. Recycling this waste saves 16,800m3 at landfill, and an estimated 235,000 miles of HGV journeys per year.

Second-hand pallets are used and if damaged, they are repaired wherever possible. Pallets beyond repair are sent for chipping and recycling. This saves 1,250 tonnes of virgin timber, approx. 10,000 trees, per year.

Plastic shrink-wrap has been replaced with recyclable corrugated card and the polypropylene strapping used for production boxes has been substituted with a new sugar cane product for pallet stabilisation.

Energy and water
By re-using 32,000m3 of water per year (30% of the total factory usage) and removing water from another part of the production process, Johnson Tiles can save an additional 2,100m3 of water per year.

In 2001, the new single fired production plant was re-sited, dropping the annual energy consumption from 195 million kWh of energy to 130 million kWh, while raising production from 53,000 tonnes of ceramic tiles in 2001 to 56,000 tonnes by 2019. This is an energy saving of 35% per tonne of ceramic tile, equating to 68 million kWh per year. By speeding up its kilns, using automatic light sensors and re-using kiln exit heat, consumption has been cut even further, saving around 9% of gas.

Johnson Tiles is the only UK tile manufacturer to use the most energy-efficient production process of a single fire.



Triton makes stream of changes to improve sustainability

Following a successful period of activities to reduce its impact on the environment, Triton Showers has committed to a number of new, bold goals.

The ambitious targets include a further reduction in gas and electricity use by 5%, as well as a 20% reduction in packaging.A concerted effort to reduce water usage by 7% has led to the introduction of two new water meters to help identify where the majority of water is being consumed. With production and the lab facility being singled out as key users, plans are now afoot to conserve the resource as much as possible.

Further developments to maintain its zero waste to landfill status has led to the purchase of a brand-new shrink wrap machine in 2019 which provides a 3,180kg reduction in material used, thanks to the equipment being able to stretch the existing shrink film two and half times more than the original.

Staying with packaging, Triton has pledged to minimise its usage by 20%. As a result, new tote boxes have been introduced to eliminate the repacking of items internally.Not resting on its laurels, Triton has challenged suppliers to remove unnecessary extras, such as tissue paper, bubblewrap and strapping used on the outer boxes. As a result, two out of three suppliers have invested in re-useable plastic containers, which has meant that Triton has seen significant reductions in the amount of cardboard being received from UK suppliers.



Triton achieved the Carbon Trust Standard for Carbon

Triton achieved the Carbon Trust Standard for Carbon in 2021 and Croydex achieved the new Carbon Trust Route to Net Zero Standard (Taking Action) in 2022 based on the progress it has made with carbon management and emissions. At Triton, some of the key carbon management initiatives have included installing LED lighting throughout 95% of its facility, reducing water usage by 38%, introducing electric vehicle charge points in the car park and a cycle to work scheme and using 100% recycled paper.









Green initiatives across the business

For over 20 years, Croydex has championed robust environmental policies alongside their waste management and plastic reduction initiatives. As just one example, all timber product components are FSC 100% Certified, demonstrating their commitment to ethical environmental practices.

However, Croydex recognises more can and should be done to safeguard our futures. In 2022, they achieved ISO 14001 accreditation, as part of their commitment to environmental best practice. Croydex also approved their ESG Policies, outlining their progress and ambitions towards Carbon Neutrality targeted for 2022 onwards.

Operational waste management is a key focus area for Croydex. Their total waste reduction for 2022, so far, is a laudable 39.2%. Croydex has also invested in in-house packaging expertise to further reduce packaging waste throughout their extended supply chain.

From a product perspective, Croydex’s commitment to Ecodesign goes far beyond the regulatory requirements. Their approach ensures easy to repair products that last longer and use less energy. In addition, they are designed to be dismantled at end of life to encourage better recycling habits.

These ambitious initiatives across the business signal Croydex’s ongoing commitment to carbon reduction on route to Carbon Net-Zero.

Responsible sourcing

The way our products are sourced has a significant impact on our environmental and social sustainability. We are committed to encouraging our suppliers to minimise their environmental impact and we also expect all our suppliers to conduct themselves to standards equivalent with the Code of Ethics and Standards of Business Conduct.

Norcros does not accept and will not tolerate the use of child labour or forced labour (i.e. modern slavery) anywhere in its own business or its supply chain. The Company has issued a public statement to this effect, which can be found on its website at We also encourage our direct suppliers to promote human rights throughout the supply chain. Our supplier assessments include evaluation of policies and practices in this area.

Boosting innovation

Norcros is committed to designing, manufacturing and supplying products that are reliable and safe to use. All our products are tested to ensure that they meet safety requirements in the countries in which they are sold and information about safe use and disposal of Norcros products is provided through warning labels, manuals and other documentation where this is appropriate. The majority of our business units, covering 95% of turnover, are externally certified to the Quality Management ISO 9001 standard.

The Group is also committed to minimising the environmental impact of its products and services wherever possible. We have provided our customers with some environmentally beneficial products that are energy efficient, easily recyclable and durable to increase their longevity. To be a sustainable business, we need to continue to develop innovative solutions and we are always developing new products and technologies that align to customer and market demands as well as investing in research and development to stay ahead of our competitors. The impacts from climate change and the accelerated commitment to environmental legislation from governments, such as net zero by 2050 in the UK, has created opportunities for Norcros to capitalise on consumer and market demands for products that help customers reduce their environmental impacts. The Group offers a number of innovative products that already provide customers with solutions to reduce their carbon emissions while also saving money.



Naturale Aquifier

An example of how the Group designs products for sustainability is Abode’s Naturale Aquifier tap, launched in 2022. It has been designed to help reduce unnecessary water and energy usage through features such as water saving technology and cold start valve. The water filter tap also reduces reliance on single use plastic water bottles.











Patented design – winner of the “One Small Step Award for Sustainability”


Being “eco-friendly” means living in a way that is not harmful to the environment. We have seen an increase in sales of reusable coffee cups, plastic straws being banned in bars and restaurants and brands like Evian promising to manufacture packaging from recycled materials.

For Abode, this presents an opportunity to focus on the solutions that aid the fight against single-use plastics and underlie the development of eco-friendly products such as water filter taps with Puria and Swich.

The Puria tap is a slimline and cost-effective water filter tap giving consumers more design choice and a more inviting price base, encouraging upgrade from a standard tap to a filtered water tap, and replacing bottled water with unlimited fresh, filtered drinking water on demand.

The innovative Abode Swich water filter diverter can transform any tap, new or old, into a filtered water tap enabling households to live more sustainably by reducing their use of plastic water bottles.



Abode Filter Recycle Scheme

Abode’s 4 in 1 range of taps provide hot and cold domestic water, steaming hot water on demand, and fresh filtered water meaning you can make a start to eliminate the use of single-use plastic in the home. Its Filter Recycle Scheme adds another advantage to the list, as the filter and the boiler can be recycled free of charge to the consumer. Abode’s recycle partner will oversee the separation of each component part with the plastic being ground down and the internal resin brought back to life, ready to be reused.









Abode – eco-friendly “Swich” – SBID winner of Kitchen Product Design category 2021

Abode’s aim is to reduce to amount of plastic waste going to landfill and not harming the environment is a key consideration for the brand. At the 2021 Society of British International Design (SBID) awards ceremony, Adobe’s Swich was recognised as an outstanding example of technical innovation, aesthetic creativity and fit-for-purpose functionality. The versatility and ease of Swich is an industry game changer for the modern home. With a revolutionary design, via a simple turn of the control handle, Swich can transform a new or existing kitchen tap into a water filter tap, removing the need to have bottled water in the house.

Norcros is committed to designing, manufacturing and supplying products that are reliable and safe to use. All our products are tested to ensure that they meet safety requirements in the countries in which they are sold and information about safe use and disposal of Norcros products is provided through warning labels, manuals and other documentation where this is appropriate. Seven of our business units, covering 71% of turnover, are externally certified to the Quality Management ISO 9001 standard.

We pride ourselves on designing safe and high quality products. Less than 1% of our products have been recalled due to poor quality and less than 0.01% of products have been recalled due to safety issues.


Grant Westfield

35 Years of Certification

In June 2022, following a rigorous audit process, Grant Westfield was recertified ISO 9001 compliant.

This prestigious accreditation highlights Grant Westfield’s adherence to internationally recognised best practices for quality management. It provides assurance to customers, partners, and stakeholders that the business has implemented stringent quality control measures, risk management processes, and a customer-centric approach throughout its operations. Moreover, it serves as a differentiating factor, demonstrating their commitment to quality and an ability to consistently deliver products that meet the highest standards.

The team at Grant Westfield were immensely proud to receive confirmation of certification and continue an impressive record of retaining this prestigious recognition for more than 35 years.

The way our products are sourced has a significant impact on our environmental and social sustainability. We are committed to encouraging our suppliers to minimise their environmental impact and we also expect all of our suppliers to conduct themselves to standards equivalent with the Code of Ethics and Standards of Business Conduct. This year Johnson Tiles UK has achieved its BES 6001 certification, a standard that assesses management practices and also the nature, sources and make-up of the various component materials in products, as well as “Gold Standard” accreditation from the Supply Chain Sustainability School (which is partnered with the housebuilder Barratt).

Norcros does not accept and will not tolerate the use of child labour or forced labour (i.e. modern slavery) anywhere in its own business or its supply chain. The Company has issued a public statement to this effect, which can be found on its website at We also encourage our direct suppliers to promote human rights throughout the supply chain. Our supplier assessments include evaluation of policies and practices in this area.

We are currently working on developing a cross Group supply chain policy and plan to publish an updated version in the coming months. This policy will establish the formal mechanism for compliance with our Safety, Environmental, and Human Rights policies by our suppliers. We plan to continue our discussions around the development of internal and external KPIs associated with our supply chain in the rest of 2023.


Grant Westfield

Forest Stewardship Council

Commitment to environmental responsibility is recognised through the Forest Stewardship Council® (FSC® C128180) and Programme for the Endorsement of Forest Certification (PEFC) chain of custody certifications. This ensures that the timber used originates from responsibly managed forests and the finished products comply with globally recognised ecological, social and economic standards.

These certifications form part of a rolling programme of environmental and sustainability initiatives within Grant Westfield’s manufacturing processes and its design approach including:

  • sourcing materials and manufacturing in the UK to reduce carbon footprint where possible;
  • recycling 99% of post-production waste into biomass materials and other products – reducing landfill and contributing to the circular economy;
  • ensuring 100% of our panels are recyclable; and
  • offering a 30-year warranty, giving peace of mind your bathroom will stand the test of time.

The Code of Ethics and Standards of Business Conduct (the Code and Standard) applies in all areas of Norcros Group’s business and to all officers, Directors, employees, contractors and agency staff employed by or working for Norcros plc or any division of Norcros plc. The Board of Norcros plc is responsible for ensuring these business principles, such as anti-bribery and corruption and diversity, are communicated to, and understood and observed by, all Group businesses, employees and associates. This Code and Standard will be made available to every employee at the start of their relationship with Norcros and will also be communicated to all new employees of any business acquired by Norcros. This year there were 14 reported breaches of the Code and Standard with all of them occurring at South African business units. Of those 14 breaches, all have been investigated and upheld. The rollout of Bribery and Corruption training, as well as other topics within the Code and Standard such as Bullying and Harassment, ill help to reduce the number of future breaches.

Norcros encourages an environment where honest and open communication is expected, with employees feeling comfortable bringing forwards any concerns or violations of Group policies. This is embedded into the Code and Standard and legal protection exists for all whistleblowers. Norcros maintains a whistleblowing policy and engages two independent and confidential whistleblowing service providers, one covering South Africa specifically and the other covering all other locations. Both lines operate 24/7 and 365 days a year in the whistleblower’s chosen local language. Concerns and reports can be made in confidence anonymously, and we will not discriminate or retaliate against any employee who reports suspected violations in good faith or who co-operates in any investigation or enquiry regarding possible violations.

Reports on the use of these services, any significant concerns that have been raised, details of investigations carried out and any actions arising as a result are reported to the Audit and Risk Committee at each meeting. The Committee also receives papers on incidents of fraud or attempted fraud and reviews them at each meeting. At least annually, the Committee conducts an assessment of the adequacy of the Group’s procedures in respect of compliance, whistleblowing and fraud.

Anti-bribery and corruption
Norcros prohibits bribery and all other types of fraud and will take disciplinary and/or legal action as appropriate in all cases of actual or attempted fraud across all operations. We have a strict Anti-Bribery and Corruption Policy, which applies to suppliers, set out in the Code and Standard and we conduct our business in a fair, open and transparent manner. The Board of Directors has overall responsibility for ensuring this policy complies with our legal and ethical obligations, and that all those who have influence comply with it. We prohibit, and will not accept, facilitation payments or “kickbacks” of any kind. Facilitation payments are typically unofficial payments made to secure or expedite a routine government action by a government official. Employees are required to undertake training under our Anti-Bribery and Corruption Policy at regular intervals and appropriate procedures are in place at all locations to mitigate the risk of any employee committing an offence against the policy. Throughout theyear 76% of eligible Group employees received training on Bribery and Corruption. There were nine incidents of employees being disciplined or dismissed due to non-compliance with our Anti-Bribery and Corruption Policy. This accounts for 0.37% of total Group employees. All of these incidents occurred in our South African business units, and we have taken measures to reduce risk of similar incidents in the future.

Norcros’ Anti-Bribery and Corruption Policy sets out our approach in the following areas:

  • hospitality and gifts offered to third parties;
  • hospitality, gifts and other goods or services offered to Norcros employees by third parties;
  • payment of third parties’ travel expenses;
  • facilitation payments;
  • political contributions;
  • lobbying;
  • sponsorships; and
  • civic, charitable and other donations.

Human rights
Our corporate values focus on respect, integrity and fairness. We are committed to respecting the dignity of the individual and to supporting the United Nations (UN) Declaration of Human Rights, the UN Universal Declaration of Human Rights, and the International Labour Organisation’s Declaration on Fundamental Principles and Rights at Work and other core conventions. These principles are applicable across all our operations. As a result, the Directors do not consider human rights issues to be a material risk for the Group, principally due to the existing regulatory frameworks in place in the UK and South Africa, being the primary geographical locations in which we operate. In South Africa, the businesses are cognisant of their responsibilities under the Broad- Based Black Economic Empowerment legislation. In addition, the Group has its Modern Slavery Act statement and a policy in support of this.

All our employees are entitled to a fair salary and other terms and conditions of employment, as appropriate. Our policy is to comply, at the very least, with minimum wage legislation for any job role for all employees and we seek to be competitive as is appropriate to the role and business in question. Legally required benefits such as annual leave, sick leave, maternity leave and normal working patterns and hours are of course applicable to all.

All UK and Ireland employees have access to a save as you earn scheme, which is a savings-related share scheme where employees can buy shares with their savings at a fixed price. Employees are encouraged to be involved in the Company’s performance through employee share schemes, and other means of incentivisation and reward. As per UK regulation, all our UK employees have the option to enrol in our workplace pension scheme.

Tax transparency
Norcros plc is committed to trading within the law and conducting all of its business activities in an honest and ethical manner. Our Tax policy governs all of our business dealings and the conduct of all persons or organisations which are appointed to act on our behalf. Norcros plc and its subsidiaries has a zero-tolerance approach to all forms of tax evasion, whether under UK law or under the law of any foreign country.

The Board of Norcros plc is responsible for ensuring key sustainability policies, such as the Code of Ethics and Standards of Business Conduct, are communicated, understood and observed by all Group businesses, employees and associates. Day to day responsibility for promoting and implementing these policies is delegated to business unit senior management. Last year, we established our group ESG Forum (previously divisional only) to provide more structure to our sustainability management process. Throughout the year we have held monthly ESG Forum meetings which allow us to prioritise our impact through organisational workstreams and to monitor progress against our plans across the Group. The continuity of the ESG Forum has accelerated the development of our sustainability strategy and has enabled sharing of best practice across the Group. Full details of our sustainability governance model and its responsibilities are outlined in the Taskforce on Climate-related Financial Disclosures (TCFD) Report (page 68).