To achieve success our businesses work very closely with our customers and consumers.

We have a strong emphasis on design and innovation. We have made substantial investments in both our showers and tiles businesses. This includes significant investment in research and development into new products and processes. Our experienced design teams are highly qualified and encouraged to exercise creative flair.

We recognise that our retail customers, professional specifiers and consumers have an increasing appetite for new ideas, new materials, and new products.

We also know that to compete successfully we need to be a leader.

There are high standards of quality control across the Group. All Triton electric and power showers are required to achieve demanding BEAB (British Electrical Appliance Board) approval. The quality of our tiles is recognised internationally.

Our customer service standards are equally high. Whether looking after business customers, designers and architects, or consumers directly, we invest in the support they need.

Triton provides next day delivery to all trade stockists. Triton has teams of service engineers with spare parts managed with a satellite navigation tracking system. They achieve a 'first time fix rate' of 98 per cent.

Johnson Tiles' long-standing relationships with customers, distributors and major retailers are based on similar levels of responsiveness, and are supported by a dedicated technical helpline operated by Norcros Adhesives.